Office Policies

Our practice sees patients by appointment only. We leave time slots open each day for same-day appointments for sick children, follow-up after emergency room visits or hospitalizations, newborn appointments, and other acute or urgent concerns. We do our best to see each patient on time. To help us dedicate the full amount of time reserved for your child, we ask that you arrive for your appointment on time or early. If you arrive late, we may be able to see you at a later time that day, or you may be asked to reschedule for another day. We ask that you call the office if you are going to be late so that we can attempt to adjust the schedule to accommodate your family and others.

If you are unable to keep a scheduled appointment and need to cancel the visit, we ask that you give 24 hour notice.This allows us to make better use of available appointments for other patients seeking medical care.

Please do not walk in to be seen without first scheduling an appointment. If your child is sick and needs to be seen that day, please call our office first to schedule a “sick visit” appointment. As noted above, we leave time slots open each day for sick children and can almost always accommodate requests for a same-day appointment, or you can schedule for the next day. Walking into the office without first calling to make an appointment disrupts the workflow of the practice and can inconvenience other patients and you, because it often requires a much longer wait to see a provider.

IMMUNIZATIONS
Our practice follows guidelines of the American Academy of Pediatrics (AAP) and the Centers for Disease Control (CDC) in administering vaccinations. To see an updated vaccination schedule, click here.

All children in our practice must receive at least the following vaccines:

  • complete DTaP (Diphtheria, Tetanus, Pertussis) series, typically given at 2, 4, and 6 months
  • one MMR (Measles, Mumps, Rubella), given after age 1
  • one Varivax (Chickenpox), given after age 1

Vaccinating your child protects your child, but it also provides protection to other children and families in our practice. Under-immunization makes children susceptible to deadly diseases and puts other children and families in our practice at risk.

We recognize that there are an increasing number of parents who are under-immunizing their children. Some parents do not appropriately immunize their children based on misinformation about vaccines. The scientific community has repeatedly disproved the theory that vaccines cause autism, and governmental health safety agencies (the Centers for Disease Control and Prevention, the National Institutes of Health, and the U.S. Department of Health and Human Services) have validated the scientific community. However, some parents continue to have unfounded fears about vaccines. Remember that we are always available to discuss any questions or concerns about vaccines to keep you informed and to make the best decision for your child.

INSURANCE AND BILLING
Our practice currently participates with most private insurance plans in the area along with several Medicaid plans. Please bring your current insurance card with you to every visit in order to ensure that we have the most current card on file. Any co-payments (“co-pays”) required by your insurance carrier must be paid at the time of service, along with any balance due on the account. Please note that we do not have any control over your co-pay amount. All questions about insurance coverage, including co-pays and payment of claims, should be directed to your insurance company.

Any unpaid balance generated on an account will be directed to you in a monthly statement, and these balances are due upon receipt of the statement.

As health insurance evolves, we are seeing an increasing number of high-deductible plans, which require that the patient pay a higher amount before the insurance company will begin paying for medical services. This may generate higher bills for you and your family but is not under our control. Please be informed about the type of policy you have and its terms and conditions so that you know what to expect.

PRESCRIPTION REFILLS
Prescription refills may be requested during regular office hours. In order to expedite this process, please call your pharmacy and have them fax us a prescription refill request. We ask you to allow 48-72 hours for refill requests because some requests will require that the prescribing provider is in the office to approve the refill. Please be aware of the number of refills you have left on a prescription to avoid running out before a refill can be made.

FORMS
We are happy to complete medical forms for your child for school and other activities. Forms are completed by the provider who performed a child’s last Well Child or Adolescent exam (“checkup”). Generally, the checkup must have occurred within one year to be considered current and eligible for form completion. If your child has not had a checkup within the last year, we may ask you to schedule an appointment before we complete these forms. For older children, please keep in mind the many deadlines throughout the school year for sports form completion. We ask you to allow five business days for form completion. Depending on your insurance provider, we may charge a nominal fee.